Customer Process For Service - Best Power UNITY/I AS/400 Manual De Instalación Y Reparacion

Limited Five-Year Warranty
The warranty service on the Best Power UT3KB31W, UT3KB32W, UT3KB33W,
UT5KB52W and UT5KB53W UPS is element exchange. If the UPS becomes
inoperative, the entire unit will be replaced or serviced. The process for obtaining service
varies by country. The process for obtaining service is referenced in the United States
(U.S.), Canada (CAD), Asia-Pacific (AP), and Latin America Division (LAD) sections.
The UPS for this program are warranted by Best Power for five years in U.S., CAD, AP
and LAD. Warranty starts when the UPS is delivered to the customer. The core Best
Power Limited Warranty is as referenced in the UNITY /I User Manual (Best Power
document number MLS-0350). Products covered under this Limited Five-year warranty
are:
Model IBM Part
B31
B32
B33
B52
B53

Customer Process for Service

UNITED STATES (U.S.)
1. The customer calls 1-800-IBMSERV for IBM Field Services Support (FSS).
2. The customer indicates that the UPS is defective.
3. FSS will confirm that the unit is listed in the customer profile and will notify
Best Power.
4. Best Power will promptly call the customer and ask for the serial number. Best
Power will also attempt to determine the nature of the problem. The problem
may be related to improper operation as opposed to a defect.
5. If the unit requires repair, Best Power will dispatch a service technician to the
customer's site.
Number
44H5780
44H5781
44H5782
44H5783
44H5784
Best Power Part
Number
UT3KB31W
UT3KB32W
UT3KB33W
UT5KB52W
UT5KB53W
56
Coverage Area
U.S., CAD, AP, LAD
AP
AP
U.S., CAD, AP, LAD
AP