TROUBLESHOOTING
Before calling for service, try the suggestions below to see whether you can solve your problem without outside help.
PROBLEM
The evaporative air
cooler will not start
The cleaning reminder
indicator on the side
of the evaporative air
cooler is lit.
The evaporative air
cooler is not cooling the
air properly
Remote control (on
some models) is not
working
There is water on the
floor
POSSIBLE CAUSES
The evaporative air cooler is unplugged.
The fuse is blown/circuit breaker is tripped.
Power failure
The water tank is not in the proper position.
The indicator will automatically come on
after 100 hours of use
Airflow is restricted.
The water tank is empty.
The air filter is dirty.
The relative humidity in the room is too high.
Remote control battery needs to be replaced See "Installing/Replacing the Battery in the Remote
Remote not pointed at sensor on
evaporative air cooler or sensor is blocked.
Splashing from water tank.
Condensation on outside surface of water
tank.
RECOMMENDED SOLUTIONS
Make sure the power supply cord is plugged into
a grounded 3-prong outlet. See the "Electrical
Requirements" section.
Check the house fuse/circuit breaker box and replace
the fuse or reset the breaker. See the "Electrical
Requirements" section.
In the event of a power failure, your evaporative air
cooler will operate at the previous settings when the
power is restored.
Securely seat the water tank in place.
See the Care and Cleaning section for cleaning
instructions. Press and hold the Cool button for 3
seconds to reset the indicator light.
Make sure there are no curtains, blinds, or furniture
blocking the front of the evaporative air cooler.
Fill the water tank and be sure Cool mode is on. For
added cooling power, add ice cubes to the water tank,
or use the ice packs (on some models).
Clean the air filter.
The cooling function of the evaporative air cooler is most
effective if the relative humidity level is below 75%. For
added cooling power, add ice cubes to the water tank,
or use the ice packs (on some models).
Control".
Be sure to point the remote control torward the sensor
on the evaporative air cooler. Make sure that the path
between the remote control and sensor is not blocked
by furniture or other objects.
To avoid spills and splashing, be sure to fill the water
tank only to the Max level and do not move the
evaporative air cooler when the tank is full. To reduce
the risk of spills, do not remove full water tank while the
air cooler is operating
If cold water or the ice pack is used in a room with very
high humidity, condensation may form on the outside of
the water tank. This is normal.
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