Warranty Claims; General Troubleshooting - Compucessory CCS70003 Manual De Usuario

warranty claims

Contrary to expectations, please be aware of the following should the equipment not function correctly:
The warranty period shall last for 3 years from date of purchase subject to correct usage. Please keep your proof of
purchase and the original packaging. The proof of purchase serves as evidence of the warranty claim. This warranty
shall only apply to any material or manufacturing defects, but not to any damage to fragile components, i.e. the
casing. Any equipment which has been damaged by improper use beyond the guidelines shall not be covered. A
warranty shall be void if any repairs have been carried out without the explicit consent of our customer service team.
Warranty repairs may only be carried out by attaching a proof of purchase – any returned items must always be
reported by telephone! Any items must be returned along with sufficient postage and the relevant item return
authorization number. Please include your name, address, post code, town/city, telephone number (along with STD
code), and your grounds for complaint.
Many thanks for your understanding!
Our Customer Service hotline:
678-309-7085
Email: parts@sprich.com
All returned items must be sent to the following address and have a Return
Authorization Number:
S.P. Richards Company, 6300 Highlands Parkway, Smryna, GA 30082

general troubleshooting

error
Equipment is not
functioning
Cutter is blocked
Cutter will not stop
Machine sounds too
loud
Should the instructions above not help to resolve the issue, then please contact your
Compucessory dealer.
Troubleshooting
Is the power supply and socket
connected to the wall correctly?
Is the collection unit positioned
correctly?
Is the power cable damaged?
Is the engine possibly overheating? Is
the light flashing?
Is the sheet of paper to thin for it to
be detected by the sensors?
Do you want to shred many pieces of
paper in one go?
Is the paper jammed?
Excess paper or unusual objects are
blocking the sensors?
Is the surface uneven? Is the
equipment in a straight position?
Adjust the connections.
Adjust the position of the collection unit.
Replace the power cable or contact your
Compucessory dealer.
Wait until the machine has cooled down.
Fold the sheets of paper or use the manual in feed
Reduce the amount of paper and try again.
Press the back button
Remove any excess paper and try again.
Place the equipment on a flat surface.
5
resolution
tray .
and remove any excess
paper.